R24 Privacy Policy — User Personal Data Protection

R24 (referred to as "we", "Platform" or "r24") operates at r24.vin and is fully committed to protecting user privacy. This Privacy Policy is provided to clearly and transparently explain how we handle your personal information.

We understand that your trust is the foundation of our relationship. That is why we take privacy seriously — every data-related decision is made with user security and interests as the priority. This policy is guided by Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This policy applies to all information collected through the r24.vin website, the r24 mobile app, email communications between you and r24, and any other services provided by r24.

R24 only collects information necessary to provide you with the best service. The types of information we collect are as follows:

The personal information we collect is used responsibly for the following purposes:

• Account Management: Create, verify, and manage your r24 account, including the secure login process.
• Transaction Processing: Process deposits and fund withdrawals quickly and accurately to your registered payment method.
• KYC Compliance: Verify your identity to comply with anti-money laundering legal requirements.
• Customer Service: Address inquiries, resolve complaints, and provide technical support when needed.
• Platform Security: Detect and prevent fraudulent activity, collusion, and platform abuse.
• Service Communications: Send you important notifications regarding your account, transactions, and policy updates.
• Product Improvement: Analyze aggregated usage patterns (without identifying individuals) to improve the platform experience.
• Promotions & Offers: Deliver relevant promotions based on your preferences, provided you have consented to receive marketing communications.

R24 will not use your information for any purpose other than those stated above without obtaining your consent first.

R24 does not sell, rent, or trade your personal information to any third parties. However, in certain situations, we may need to share your information with the following parties:

• Payment Processing Providers: Financial institutions and digital wallet providers that process your transactions, solely for payment processing purposes.
• Game Software Providers: Licensed companies that provide games within the r24 platform, which may require basic information for game verification purposes.
• Identity Verification Services: Third-party platform that assists with KYC processing and user document verification.
• Authorities & Enforcement Agencies: When required by law or a valid court order, r24 will disclose the necessary information to the relevant authorities.

Your data security is r24's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected. The security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All communications between your device and r24 servers are fully encrypted to prevent data interception.
• Two-Factor Authentication (2FA): An additional security layer for login that protects your account from unauthorized access.
• Continuous Monitoring: An active threat detection system operates 24 hours a day, 7 days a week to identify and respond to any suspicious activity.
• Internal Access Controls: Only authorised staff may access user data, and every access is recorded in an audit log.
• Regular Security Testing: r24 conducts regular penetration testing to identify and remediate any system vulnerabilities.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing it with anyone.

R24 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users use the platform, helping us identify technical issues and improve performance.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for product improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the r24 platform.

Under Malaysia's Personal Data Protection Act (PDPA) and r24's policy, you have the following rights regarding your personal data:

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or out of date.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw consent previously given for data processing at any time.

To exercise any of the above rights, please contact the r24 support team via live chat or our support email. We will process your request within the timeframe required by applicable laws.

R24 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may retain certain data for a defined period for the following purposes:

• Compliance with legal and anti-money laundering regulations that mandate record retention for a specified minimum period.
• Resolution of any outstanding disputes or claims related to your account.
• For internal audit and r24 policy compliance purposes.

Once the mandatory retention period has expired, your data will be securely deleted or anonymized from our systems. Anonymized data can no longer be linked to your identity and may be used for statistical and research purposes.

The r24 platform may contain links to third-party services or content, including game providers and payment platforms. r24's Privacy Policy does not apply to those third-party websites or services.

R24 is not responsible for the privacy practices of the relevant third parties. We encourage you to read the privacy policy of every website or service you visit or use. In the context of game providers integrated within the r24 platform, any required data transfers are carried out under strict data protection agreements.

R24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or service improvements. Whenever this policy is updated, the "Last Updated" date at the top of this page will be changed to reflect the date of the latest amendment.

For significant changes, r24 will notify you via in-platform notifications or an email to your registered address. It is your responsibility to review this Privacy Policy periodically. Your continued use of the r24 platform after any amendments are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how r24 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24 hours a day via the chat icon on the r24 platform.
• Email: [email protected] — Our privacy team will respond within a reasonable timeframe.
• Telegram: Via the official r24 Telegram channels listed on the platform.

We take every privacy concern seriously and are committed to addressing it thoroughly and fairly. Thank you for trusting r24 as your online entertainment platform of choice.