R24 Terms and Conditions — Complete Platform Usage Guide

By accessing, registering, or using any part of the r24 platform available at r24.vin, you agree to be fully bound by these Terms and Conditions. This agreement takes effect from the moment you first use our platform, whether directly or via a mobile device.

R24 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are aware of the latest terms in effect.

Continued use of the r24 platform following any changes to the terms constitutes full acceptance of those changes. If you do not agree with any updated terms, you must immediately stop using r24 services and contact our support team to close your account.

To register and use the r24 platform, you must meet the following requirements without exception:

• Age 18 years and above at the time of registration. r24 takes the responsibility of protecting minors very seriously.
• Be a legally competent individual authorized to enter into binding agreements in your jurisdiction.
• Not a resident or citizen of any jurisdiction where online gambling is prohibited under local law.
• Not currently listed on the self-exclusion register of any responsible gaming program.
• Acting on your own behalf and not as an agent or representative of any third party.

Each user is only permitted to register and hold one account only on the r24 platform. Multiple accounts — whether registered using different names, phone numbers, email addresses, or bank details — are strictly prohibited and considered a serious breach of these terms.

You are fully responsible for all activities that occur within your r24 account. This includes:

• Keep your username and password confidential. Do not share your login credentials with anyone.
• Ensuring no other party uses your account without your authorization.
• Reporting any unauthorized access or suspicious activity to the r24 support team immediately.
• Updating your personal information whenever any changes occur.

R24 shall not be liable for any losses arising from the use of your account by an unauthorized third party, particularly where the failure to safeguard your login credentials was due to your own negligence.

R24 supports a variety of local Malaysia payment methods including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit Terms:

• The minimum deposit amount is as stated on the r24 platform's deposit page.
• Deposited funds must originate from a bank account or digital wallet registered in your own name.
• R24 reserves the right to decline or withhold deposits suspected of originating from illegal sources or fraudulent activity.
• Successful deposits will be credited to your account within the timeframe specified by your chosen payment method.

Withdrawal Terms:

• Withdrawals may only be made to a bank account or digital wallet registered in your own name and verified at the time of registration.
• R24 will process withdrawal requests within the stipulated timeframe once verification is complete.
• Any bonus that has not yet met its rollover requirement cannot be withdrawn until that requirement is fully satisfied.
• R24 reserves the right to request identity verification documents before approving a first-time withdrawal or any withdrawal exceeding a specified limit.

R24 offers a wide variety of bonuses and promotions for new and loyal members. Each promotion is subject to specific terms and conditions stated on its respective promotions page. The following general terms apply to all promotions unless otherwise stated:

• Each promotion may only be claimed once per account, per household, per IP address, and per device unless otherwise stated.
• Welcome bonuses are available to new members making their first deposit only.
• Rollover or wagering requirements must be met before any wins from bonuses can be withdrawn.
• R24 reserves the right to cancel bonuses and associated wins if there is evidence of bonus abuse or promotional fraud.
• Invitations to join specific promotions are at r24's sole discretion and do not guarantee automatic approval.
• All bonuses have a set expiry period. Expired bonuses cannot be reactivated.

All games available on the r24 platform — including Live Casino, Slot Games, Fish Shooting Games, bingo, and more — are operated by internationally licensed software providers. Each game has its own set of rules accessible directly from the game interface.

The following are strictly prohibited while playing at r24:

• Using automation software, bots, scripts, or any third-party software to play or place bets.
• Exploiting any technical bugs in games. Any wins obtained through such means will be voided.
• Colluding with other players to manipulate game outcomes.
• Placing hedge bets that conflict with the terms of any active promotion on your account.

R24 uses a continuous monitoring system to detect any abnormal activity. Should there be signs of abuse, r24 reserves the right to suspend the account in question and conduct a thorough investigation before making any decision.

As a platform that prioritizes security and integrity, r24 conducts a strict Know Your Customer (KYC) process. This is part of our commitment to anti-money laundering compliance and user protection.

Documents that may be requested during the KYC process include:

• A copy of your valid identity card (MyKad) or passport.
• Recent bank statement as proof of residential address.
• Proof of ownership of the payment method used for the deposit.
• A selfie with your identity document for visual identity verification.

All submitted documents will be stored securely and used solely for identity verification purposes, in accordance with the r24 Privacy Policy. r24 will not share this information with third parties without your consent, except as required by law.

R24 reserves the right to suspend or close any user account without prior notice if any part of these Terms and Conditions is violated. This includes but is not limited to:

• Registration of multiple accounts by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Fraud, money laundering, or any other illegal activity.
• Abuse of bonuses or the promotions system.
• Use of automation software or bots during gameplay.

Users may also request to close their own account at any time by contacting the r24 support team. Account closure requests will be processed within the stipulated timeframe. Any remaining balance will be returned once all reviews are complete, subject to the applicable withdrawal terms.

All content on the r24 platform — including logos, brand names, graphics, interface designs, text, images, audio, and video — is the exclusive property of r24 or its respective licensors and is protected by applicable copyright and intellectual property laws.

You are not permitted to:

• Copying, distributing, modifying, or republishing any r24 content without prior written permission.
• Using the r24 name, logo, or brand for any commercial or non-commercial purpose without authorization.
• Reverse engineering any r24 software or system.

The r24 platform is provided on an "as-is" basis. While we strive to ensure continuous and uninterrupted service, r24 makes no guarantee that the platform will always be available free of technical disruptions.

R24 is not responsible for:

• Loss of profits, income, or wins arising from technical disruptions beyond our control.
• Losses resulting from internet connection failures or user device issues.
• Any indirect, incidental, or consequential damages arising from the use of the r24 platform.

R24 is committed to responsible gaming and the well-being of all our members. We provide a range of play control tools accessible directly from your account:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit that suits your budget.
• Loss Limit: Set a maximum loss amount for a defined time period.
• Gaming Break: Temporarily suspend access to your account for a set period of time when needed.
• Self-Exclusion: Option to self-exclude from the platform for an extended period.

If you or someone you know is experiencing gambling-related issues, please seek help immediately. For more information, visit the Responsible Gaming ours.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the r24 support team is available to assist you at any time through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Support Email: [email protected]
• Telegram: Contact our official support agents via the Telegram channels listed on the platform.

We aim to respond to every inquiry as promptly as possible. Thank you for choosing r24 as your preferred online entertainment platform.